Privacy Policy

1Introduction

Vozly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice and video feedback platform.

By using Vozly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information

• •Name, email address, phone number (for business account holders)
• •Business name and location information
• •Payment information (processed securely through third-party payment processors)

Feedback Data

• •Voice and video recordings submitted by your customers
• •Transcriptions generated from voice and video content
• •AI-generated sentiment analysis and topic classifications
• •Optional customer contact information (name, email) if consent is provided for video testimonials

Usage Data

• •IP addresses, browser type, device information
• •Pages visited, time spent on pages, click data
• •Feedback submission timestamps and QR code interactions

3How We Use Your Information

We use the collected information for the following purposes:

• •To provide and maintain our Service
• •To process voice and video feedback using AI transcription and sentiment analysis
• •To send real-time alerts and notifications about customer feedback
• •To generate analytics and insights for business account holders
• •To improve our Service and develop new features
• •To communicate with you about your account and service updates
• •To detect, prevent, and address technical issues or fraudulent activity

4Data Storage and Security

We implement industry-standard security measures to protect your information:

• •All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• •Voice and video files are stored on secure cloud infrastructure (AWS S3)
• •Database access is restricted to authorized personnel only
• •Regular security audits and penetration testing
• •Multi-factor authentication for account access

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• •With Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, AI processing, payment processing, email delivery)
• •For Legal Compliance: When required by law, court order, or government regulation
• •Business Transfers: In connection with a merger, acquisition, or sale of assets
• •With Your Consent: When you explicitly authorize us to share your information

6Your Rights and Choices

Depending on your location, you may have the following rights:

• •Access: Request a copy of your personal information
• •Correction: Request corrections to inaccurate or incomplete data
• •Deletion: Request deletion of your personal information
• •Opt-Out: Unsubscribe from marketing communications
• •Data Portability: Request a copy of your data in a structured format
• •Restrict Processing: Request limitations on how we use your data

To exercise these rights, please contact us at privacy@vozly.app

7Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service:

• •Essential Cookies: Required for authentication and basic functionality
• •Analytics Cookies: Help us understand how users interact with our Service
• •Performance Cookies: Improve site performance and user experience

You can control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of our Service.

8Third-Party Services

Our Service integrates with the following third-party providers:

• •Google Gemini: AI transcription and sentiment analysis
• •AWS S3: Media file storage
• •Twilio: SMS and WhatsApp notifications
• •Stripe: Payment processing
• •Resend: Email delivery

These providers have their own privacy policies. We encourage you to review their policies.

9Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ.

We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy. For EU users, we comply with GDPR requirements through Standard Contractual Clauses.

11Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide at least 30 days' notice via email or a prominent notice on our Service.

12Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: